Privacy Policy

Information We Collect

We may collect personal information directly from you when you:

• Submit a quote request
• Complete a contact form
• Call, email or communicate with us
• Subscribe to marketing updates or newsletters
• Request a site visit or consultation
• Request painting or decorating services
• Submit reviews or feedback

Information collected may include:

• Full name
• Phone number
• Email address
• Property address
• Billing address
• Project details
• Photographs or site images
• Communication history
• Payment and invoicing information

We may also collect information automatically through our website. This may include:

• IP address
• Browser type
• Device information
• Website usage data
• Referral source
• Pages visited
• Session duration
• Cookie identifiers

How We Use Your Information

We collect and use information to:

• Provide painting and decorating services
• Prepare quotations and project estimates
• Process invoices and payments
• Schedule appointments and site visits
• Respond to enquiries
• Improve our website and customer experience
• Send project updates
• Send marketing communications
• Maintain business records
• Comply with legal obligations

You may unsubscribe from marketing communications at any time.

Website Analytics & Advertising

Our website may use:

• Google Analytics
• Google Ads
• Facebook Pixel
• Meta advertising tools
• Search Console
• Other analytics and marketing technologies

These tools help us understand website performance, visitor behaviour and advertising effectiveness. Third-party services may collect information using cookies and tracking technologies. This data may be stored on servers located outside New Zealand.

Cookies

Our website uses cookies and similar technologies to improve functionality and user experience. Cookies may be used for:

• Website performance monitoring
• Analytics reporting
• Advertising and remarketing
• Remembering user preferences
• Form functionality

You may disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Sharing Information

Ideal Painting Limited does not sell or rent your personal information. We may share information with:

• Contractors or subcontractors assisting with projects
• Service providers assisting our operations
• Accounting or payment providers
• Website hosting providers
• Marketing platforms
• Professional advisers
• Government authorities where legally required

Any third parties engaged are required to handle information appropriately.

Overseas Disclosure

Some of our software providers, cloud platforms or marketing systems may store information outside New Zealand. Where overseas disclosure occurs, we take reasonable steps to ensure information remains protected in accordance with New Zealand privacy requirements.

Storage & Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Disclosure
• Misuse
• Alteration
• Loss
• Destruction

Security measures may include:

• Secure website hosting
• SSL encryption
• Restricted staff access
• Password-protected systems
• Third-party security protections

However, no internet transmission or electronic storage system can be guaranteed completely secure.

Retention of Information

We retain personal information only as long as reasonably necessary for:

• Business operations
• Legal requirements
• Accounting obligations
• Dispute resolution
• Record keeping

Information no longer required may be securely deleted or anonymised.

Your Rights

Under New Zealand privacy laws you may have the right to:

• Access personal information held about you
• Request correction of inaccurate information
• Request updates to your details
• Withdraw consent for marketing communications
• Request information regarding how data is used

Requests may be submitted using the contact details below. We may require identity verification before processing requests.

Third Party Websites

Our website may contain links to third-party websites. Ideal Painting Limited is not responsible for the privacy practices or content of external websites. Users access external websites at their own risk.

Policy Updates

We reserve the right to update this Privacy Policy from time to time. Any updates will be published on this page with the revised date. Continued use of our website constitutes acceptance of any updated policy.

Contact Us

For any privacy-related queries or requests, please contact Ideal Painting Limited:

• Phone: +64 27 818 8868
• Email: idealpaintingltd2018@gmail.com